At Electronics Store Ltd, we strive to provide you with a seamless and reliable delivery experience. Here’s everything you need to know about our delivery process:
1. Delivery Areas
We deliver to all locations within Rwanda. Whether you’re in Kigali or upcountry, we ensure that your order reaches you promptly. For international orders, please contact us directly for availability and details.
2. Delivery Timeframes
Local Deliveries (Kigali): Deliveries are typically completed within 1-2 business days.
Nationwide Deliveries (Outside Kigali): Expect delivery within 3-5 business days, depending on your location.
Please note that delivery times may vary during holidays or sales events. You will receive an estimated delivery date at checkout.
3. Delivery Costs
Free Delivery: We offer free delivery within Kigali on orders over RWF 100,000.
Upcountry Delivery: Delivery charges are calculated based on the weight of the products and the destination. The total cost will be shown during checkout.
4. Delivery Methods
We use trusted local courier services to ensure safe and timely delivery. For large appliances like refrigerators, air conditioners, and TVs, we provide special handling and in-home delivery.
5. Delivery Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS. Use this number to track the status of your order through our website or the courier’s tracking system.
6. Delivery Support
If you have any questions or need assistance regarding your delivery, feel free to contact our customer service at +250784563691 or email us at support@e-lectronicsstore.com.
7. Delivery Instructions
To ensure smooth delivery, please provide accurate contact details and address information at checkout. If you have special delivery instructions (e.g., specific delivery times), make sure to mention them when placing your order.
8. Installation Services
For large appliances such as refrigerators and air conditioners, we offer in-home installation services. Installation is performed by professional technicians to ensure your appliance is set up correctly. An installation fee may apply, which will be communicated to you prior to delivery.
